At Tru North Parts, we ship orders promptly, but delivery times depend on carriers like UPS and USPS and may be delayed by weather, staffing, or other factors. Please wait to schedule vehicle work until you receive your parts.

Expedited Orders: Select expedited shipping at checkout for faster delivery. Same-day processing cutoff is 3:00 PM EST on business days.

Shipping Coverage: We ship across the U.S. via UPS and USPS. International shipping requires contacting us first. Shipping costs vary by weight, size, and method.

Free Shipping: Available on select products within the contiguous 48 states. Delivery takes 6–10 business days and is not guaranteed.

Signature Required: For orders over $100, high-value items, or deliveries to apartments, a signature and valid ID may be required.

Tracking: You’ll get tracking info via email/SMS once shipped. Carriers may update tracking late or only at delivery.

Damages & Lost Packages: Refuse damaged deliveries and notify us within 5 days. For lost packages, check locally and file a carrier claim promptly.

Address Policy: Orders must ship to the cardholder’s billing address unless paid via PayPal. Different addresses may need extra verification or fees.

Returns: Refused or undeliverable shipments incur a 10% restocking fee plus shipping charges. Shipping fees are non-refundable. Buyer’s remorse is not eligible for refunds.

We recommend insuring shipments and are not liable for carrier delays or force majeure events.

Some products sold by Tru North Parts may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Coverage — OEM parts from other trusted manufacturers come with their own manufacturer-backed warranty guaranteeing quality and performance

Duration and Terms — Vary by manufacturer and product. Please refer to the specific manufacturer’s warranty documentation included with your order or contact us for details

Exclusions — Warranty does not cover damage caused by misuse, improper installation, accidents, or normal wear and tear

How to Make a Warranty Claim

Contact Us — Reach out to Tru North Parts customer service with your order number, product details, and a description of the issue

Return Authorization — We will provide instructions and a return authorization if a warranty claim is approved

Inspection — The returned part will be inspected by the manufacturer or authorized personnel

Resolution — If found defective under warranty terms, we will repair or replace the part or offer a refund according to the manufacturer’s policy